QuickStart, set up and connections. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. 150 from a. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. 9% confident there is no Virgin Media socket installed. I’m having the exact same problem. Stay safe online. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. I am hoping a membe. - 5372385. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. . The cable could be hidden within, or behind, furniture. i opted for the self install, however on inspection we - 5180915. Ordered VM broadband and was recommended by the website to select the self quick install option. No Virgin media wall socket. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Tuning in In response to. Options. Plug into the Virgin Media wall socket. Available with M50 broadband or faster. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. We're sorry to hear that there are no wall sockets in your property. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Mark as New; Bookmark this message. That is the correct fitting, it should push on unless its too loose inside the large housing. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 2 Uninstall TiVo box. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. We have the quickstart pack but sadly cannot get broadband set up and working. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Get more from your Virgin Media setup. When I was going to self-install it, I didn't find any wall socket. Next, connect the power cable. There are multiple different branded wall boxes inside our flat but none. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Turn on your TV and get connected. Account - Cable. Explain what needs to be done and book an engineer visit. Call the pre-installation and delivery team on 0800 052 1734. Options. We have a virgin media wall socket with an ethernet port in the. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Please let us know if you wish to change your delivery method. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Browse Virgin Media Virgin Media Community. SpeedQuickStart, set up and connections. I'm a Very Insightful Person, I'm here to share knowledge. In both cases, these connections are clearly. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. #2. Hi. Freeview/Freesat HD,. It feels like I need to just obtain a connector to enable the two to fit. All the wall sockets I can see are for BT. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. 9% confident there is no Virgin Media socket installed. I need an engineer ideally but I can't seek to get to an option to book one in. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Please remember, there’s always a £35 activation fee for our services. I received the self install pack but can't install it we need an engineer visit. Virgin Media;. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. . . 2 Uninstall TiVo box. Hi there. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. I was told when purchasing the broadband package that fibre was available here. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. 77K views 4 years ago. Manage Your Account. Account - Cable. The cable could be hidden within, or behind, furniture. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. However the wall socket doesn’t have the correct connection for the cable with the hub. Hi, I recently moved to this house and placed an order for VM broadband which I received today. I only had the option for self installation. 388. Hi , Thank you for getting back to me via private message. Networking and WiFi. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Plug the cables into the Hub. 5. Sometimes there is no wall box, just a trailing cable. Tudor. Broadband wifi self install wall socket. 05-12-2022 17:10 - edited 05-12-2022 17:10. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Sorry to hear you have been having issues with your self-installation. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. cable from wall. Any idea what next? TY. Account - Mobile. Hello. Ju. Could I book an engineer and what number - 5155510. 5. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Everything you need is posted to you. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. For into also image of the. Koda. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. If you're happy with this and for the charge we can make the arrangements for you 🙂. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Welcome to our community forums and thank you for your first posts. Finally, they'll complete the setup to make sure it's all working. Hello, my isolator cable does not fit into the virgin media wall socket. Post a few pictures of what you have. Hi, Iv just received my new broadband. |. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. The block box on second picture is an amplifier for terrestrial TV. Virgin Mobile. Sometimes there is no wall box, just a trailing cable. Account - Cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Re: My Flat doesn’t have wall socket. Forum; Apps. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. This seems to be the only way that i can speak to someone about the issue. Get ready for your Virgin Media installation. Being connected to the internet is one of the most important modern essentials in 2022,. on 04-02-2023 11:17. There are 10 types of people: those. The cable could be hidden within, or behind, furniture. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. . Can you check outside and look for the. Thing is, I've been to the house, Virgin haven't, and I am 99. Account - Cable. We're here to help. Community Natter. Phone. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Hello sophieboulter1. Browse Virgin Media Virgin Media Community. Virgin Phone Switchover. Call the Pre-installation and delivery team on 0800 052 1734. Tech Chatter. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. SpeedQuickStart, set up and connections. Hello, I'm trying to set up my Virgin Media broadband. When you place your order, we'll let you know. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Perfect for when you can’t all decide on what to watch. 2. Hi . Virgin Phone Switchover. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. My Virgin Media App. Posted in QuickStart, set up and connections. on 03-08-2020 18:05. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. There are cases where we'd need to convert a self-install to a manned one if this socket. Thanks, Scott. Options. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. 😞 There are cases where we'd need to convert a self-install to a. on 15-02-2022 10:03. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Browse Virgin Media Virgin Media Community. Forum; Apps. I am a new customer, trying to self install and hitting various issues. . on 27-01-2023 17:22. If digging / drilling / new external & internal cables are required the. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Plug into the Hub. Connecting Hub 3. Now to my Issue: I opted for the self-installation ki. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Installing and configuring your kitQuickStart, set up and connections. You need a small spanner to remove this. on 15-04-2023 16:54. Stay safe online. Sometimes there is no wall box, just a trailing cable. Home Phone. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Had arranged self-install as per suggestion from VM. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Intelligent WiFi Pod Trial. We have tried plugging it into the only box we found it would fit but no luck. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. 1) remove the attenuator from the existing cable, plug it into back of hub. I am trying to set up our wifi. The Gamer Lounge. We have tried plugging it into the only box we found it would fit but no luck. Account - Cable. I don't have a virgin media wall socket and this is stressing me out. We would like to show you a description here but the site won’t allow us. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. However, we couldn’t locate the wall socket in our place. 0 Kudos. Call the Pre-installation and delivery team on 0800 052 1734. Manage Your Account. Hi , Thank you for your post and welcome to our community forums. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. The wall box may be branded with the logos of an old cable TV company (not VM). - 5412501. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. My previous sky microfilter attached here. The wall box may be branded with the logos of an old cable TV company (not VM). Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. Rob. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Thanks for the reply. 2. Network Trial. I found some other soket but I don'. I'm sorry to hear you're having these. The a ppointment can be as soon as possible. I have signed up as a new user for Virgin Fibre. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. I can’t find any trailing cable at all. Virgin Media. When you place your order, we'll let you know. This means you'd have to change your install to a manned one instead. The one thats on the bottom is the one you need for Virgin. Some properties do not have a wall socket, only a cable. Home Phone. SpeedWas able to purchase a self install setup but have no wall socket. Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. Account - Cable. - 5250024Stream from Virgin Media. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Hi, im writing this as a last resort, as customer service has been woeful. Networking and WiFi. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 0 Kudos Reply. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. This so calle. Stay safe online. What I need to do? - 5432597. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have the quickstart pack but sadly cannot get broadband set up and working. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. 3) other end of this cable, connect the female to. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Some new sockets may look like. Tech Chatter. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. 3K subscribers in the VirginMedia community. Browse Virgin Media Virgin Media Community. New to the UK and just moved into our first home here. But I have no Virgin Media Wall socket in my house. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Rob. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I’m having the exact same problem. Just moved in to new (rental) flat. There is no fibre socket in this house. Forum; Apps. Installation: Wall socket issue. Register today and see the benefits for yourself. . Chatter and natter. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Solved: Previously, I had BT connection so I need a wall socket. Switched On Families. Hi there. Socket should be on the underside. on 30-09-2022 14:24. Wall Socket. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. a week ago. Phone. Thank you for your post and welcome to the community. Hopefully you won't need anything further from us on this matter, but do. Manage Your Account. I was unable to do step 1. You can also check for a loose cable as not all properties have a socket. The wall socket has a thick plug bit. Account - Mobile. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. It could be any of the 4 screw terminals in the first picture. Post up some photos of your wall socket and its cable ends and Hub socket. CUSME. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Manage Your Account. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. Security matters. There are multiple different branded wall boxes inside our flat but none. . Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. But I have no Virgin Media Wall socket in my - 5383603. Networking and WiFi. Hello, I'm trying to set up my Virgin Media broadband. ReplyGig1 upgrade self install, unsure about current questionable coax. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. Account - Cable. Account - Mobile. No wall box engerner needed on 22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. Browse Virgin Media Virgin Media Community. I’ve tried calling but the people I’m connected to keep hanging up. Security matters. I am going to cancel. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Thank you for making your first post regarding the wall socket and your self install. Community Natter. pdf (virginmedia. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Obi202 To Phone Extension Uk Voip Forums. Account - Mobile. Virgin Media;. If you in a property that's recently been added to Virgin Media's network we have another video th. Push fit the VM-supplied lead onto the socket. We previously had Virgin Media installed here back in 2017 and at the t. Community Natter. Connection To socket and hub firm. Go to solution. Got my virgin media self install kit but I don't have a virgin socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Tudor. Virgin Media; My Virgin Media; Shop; Help;. Virgin Phone Switchover. It's great to hear your wall socket concerns have now been addressed and resolved. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. I've tried looking but can't see a way to book an engineer for this? Thank you. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. 12. QuickStart, set up and connectionsHello VLNeedham. Turn on and get connected. Follow the instructions on screen to finish your setup. I make the order with Quick Install, but I don’t have any wall socket in my house. You need to go outside and locate the brown or grey omnibox on the wall. in Networking and WiFi Sunday; No Virgin Media Wall socket . We would like to show you a description here but the site won’t allow us. 0 Kudos. Hi. Network Trial. Perfect for when you can’t all decide on what to watch. I’ve received self-installation kit today. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. which will give you a general idea of VM fixtures and fittings. Installation appointment text. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Browse Virgin Media Virgin Media Community.